Contact Us

We’re here to help! If you have any questions about your order, shipping, returns, or anything else, please reach out to us.

Customer Service Information

• Phone: 866-544-1937 (U.S., 9am–9pm ET, seven days a week)
• Email: stylist@madewell.com We aim to respond to emails within 1-2 business days.

Mailing Address Attn: Madewell Returns 3000 State Drive Lebanon, PA 17042

Business Hours Monday – Sunday: 9:00 AM – 9:00 PM Eastern Time

Important Notes

• For fastest assistance, we recommend calling during business hours.
• For returns, please include your order number and reason for return.
• We do not process returns or refunds at the above address without prior authorization.