Return & Refund Policy
Return Window We accept returns within 30 days of the original delivery date. Returns must be initiated within this period.
Eligibility
- Items must be unworn, unwashed, unused, and in their original condition with all tags and packaging attached.
- We do not accept returns for final sale items, personalized products, underwear, swimwear, or opened beauty products.
No Exchanges We currently do not offer exchanges. If you need a different size, color, or style, please return the item for a refund and place a new order.
Refund Process
- Once we receive and inspect your return, we will process a full refund to your original payment method.
- Refunds typically appear on your statement within 5-10 business days, depending on your bank or payment provider.
- Original shipping fees are non-refundable.
Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service.
- We are not responsible for lost or damaged return packages.
Return Address Please send all returns to: Attn: Madewell Returns 3000 State Drive Lebanon, PA 17042
Questions? For any questions regarding returns or refunds, please contact our customer service:
- Phone: 866-544-1937 (U.S., 9am–9pm ET, seven days a week)
- Email: stylist@madewell.com