Privacy Policy

Last Updated: May 22, 2026

We respect your privacy and are committed to protecting your personal information.

Information We Collect We collect information you provide when you place an order, create an account, sign up for our newsletter, or contact customer service. This may include your name, email address, shipping address, billing address, phone number, and payment information. We also automatically collect information such as IP address, browser type, and browsing behavior through cookies and similar technologies.

How We Use Your Information

  • To process and fulfill your orders
  • To communicate with you about your orders and provide customer service
  • To improve our website and services
  • To send promotional emails (you can unsubscribe at any time)
  • To comply with legal obligations

Information Sharing We do not sell your personal information. We may share your information with trusted third-party service providers who assist us with order fulfillment, payment processing, shipping, and marketing, under strict confidentiality agreements.

Cookies and Tracking We use cookies to enhance your shopping experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

Data Security We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights You may request access to, correction of, or deletion of your personal information by contacting us.

Children’s Privacy Our website is not directed to children under the age of 13, and we do not knowingly collect data from children.

Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

Contact Us If you have any questions about this Privacy Policy, please contact us:

    • Email: stylist@madewell.com
    • Phone: 866-544-1937 (9am–9pm ET, seven days a week)
    • Mailing Address: Attn: Madewell Returns 3000 State Drive Lebanon, PA 17042